OwnerRez Configuration
OwnerRez is the most powerful property management system available to independent short-term rental operators. It's also one of the most complex to set up properly.
CoHost Pro is a certified OwnerRez partner. We've signed a mutual NDA and Joint Partner Agreement, and we've configured OwnerRez accounts across markets ranging from Washington DC to the Riviera Maya. We know the platform inside and out, and we know where operators get stuck.
Before we get into the setup, here's why we recommend OwnerRez over alternatives like Guesty or Hostaway for most independent operators.
You own your data. OwnerRez doesn't lock you in. Your guest data, your booking history, your owner reports, they're all yours. If you ever leave OwnerRez (or leave us), you take everything with you.
Transparent pricing. Per-listing pricing that doesn't scale into absurdity as your portfolio grows. No percentage-of-revenue fees on top. No surprise charges for channel connections.
Best-in-class API. This matters more than most operators realize. A strong API means cleaner integrations with PriceLabs, Turno, RemoteLock, and every other tool in your stack. Fewer sync failures. Fewer broken automations.
Direct booking engine included. Built-in website builder with real-time availability, secure payment processing, and customizable design. Not a bolt-on. Not an extra fee.
Active development. OwnerRez ships features constantly. New channel connections, improved reporting, better automation tools. They listen to their users and iterate fast.
For a detailed comparison with other PMS options, read our OwnerRez vs. Guesty vs. Hostaway breakdown.
OwnerRez is powerful. That power comes with complexity.
A basic setup takes most operators 40 to 80 hours of focused work. And "basic" means you've got listings connected and rates flowing, but you've probably missed half the automation capabilities, set up messaging templates that feel robotic, configured tax collection incorrectly, and left money on the table with default pricing rules.
The most common mistakes we see in self-configured OwnerRez accounts:
Channel connection mismatches. Rates aren't syncing correctly between OwnerRez and Airbnb/VRBO. Different pricing showing on different platforms. Calendar gaps that lead to double bookings.
Messaging that sounds like a robot wrote it. Template variables used incorrectly. Missing pre-arrival information. No mid-stay check-in. Checkout instructions sent at the wrong time.
No seasonal pricing rules. Flat rates year-round, or manual rate changes that lag behind market conditions by weeks.
Tax misconfiguration. Collecting the wrong percentage. Missing a jurisdiction. Not filing on time because the automated reminders aren't set up.
Missing integrations. PriceLabs connected but not configured. Smart locks set up but not generating unique codes per reservation. Cleaning platform connected but not auto-scheduling based on checkout times.
These aren't edge cases. They're the norm for self-configured accounts.
We handle the complete OwnerRez implementation, from empty account to fully operational system.
Account creation, business entity details, branding, notification preferences, and every foundational setting configured correctly from day one.
Airbnb, VRBO, Booking.com, and any additional channels you target. We handle the API connections, content sync, rate mappings, and policy alignment. Every channel shows consistent information, pricing, and availability.
We build your complete guest communication sequence: booking confirmation, payment receipts, pre-arrival instructions (with property-specific details like door codes, WiFi passwords, and parking information), check-in day messages, mid-stay check-ins, checkout reminders, and post-stay review requests.
Every message is personalized enough that guests feel communicated with, not "messaged at."
Base rates by season, weekend premiums, holiday pricing, minimum stay rules by booking window, and length-of-stay discounts. All configured within OwnerRez and designed to work alongside PriceLabs for dynamic adjustments.
OwnerRez is the hub. We connect the spokes: PriceLabs for dynamic pricing, Turno for cleaning coordination, RemoteLock for access management, Avalara for tax compliance, and your accounting platform for financial reporting. Every integration tested end-to-end before going live.
If you manage properties for other owners, we configure OwnerRez's owner reporting to generate clear, accurate statements with revenue breakdowns, expense allocations, and management fee calculations.
Transient occupancy taxes vary by jurisdiction and they change regularly. We configure Avalara MyLodgeTax within OwnerRez to handle collection and remittance automatically, across every market you operate in.
OwnerRez releases new features regularly. When they do, we evaluate whether they're useful for your operation and implement them if they are. No feature sits unused because you didn't know it existed.
If you set up OwnerRez yourself (or had someone set it up who's no longer around), you're probably living with accumulated misconfigurations that cost you time and money every day.
We do OwnerRez cleanups and optimizations for existing accounts. We'll audit your current configuration, identify gaps, fix what's broken, and bring your setup up to the standard of a fresh professional implementation. Same result, without starting over.
Common cleanup projects we see: broken channel syncs, outdated messaging templates, missing integrations, incorrect tax settings, no seasonal pricing rules, and owner reports that don't match actual financials.
CoHost Pro is the managed IT department for short-term rental operators. We build, manage, and optimize the entire technology stack, with OwnerRez at the center, so you can focus on hospitality. Our full service offering covers everything from PMS to pricing to compliance.
A standard implementation for a portfolio of 1 to 10 properties takes 2 to 3 weeks. Larger portfolios or multi-market operations take 3 to 5 weeks. We don't rush it. A properly configured account saves you hundreds of hours over the following year.
Yes. We handle the full migration, including listing content, photos, rate structures, and guest communication history where possible. We coordinate the channel disconnection and reconnection to minimize any booking gaps during the transition.
Not if we're managing it. You'll interact with OwnerRez for day-to-day tasks (reviewing bookings, checking messages, pulling reports), and we handle everything under the hood. The dashboard is clean and intuitive for daily use. The complexity is in the configuration, which is our job.
A certified partner has direct access to OwnerRez's partner support team, advanced training on the platform, and a formal partnership agreement. In practice, it means we can resolve issues faster, we're the first to know about new features, and we've committed to maintaining deep expertise in the platform. It's not just a badge. It's a working relationship.
Get a Free OwnerRez Configuration Assessment
Whether you're starting from scratch or fixing an existing setup, we'll review your situation and show you what a properly configured OwnerRez account looks like for your operation.