Platform Capability
Between Checkout And Check-In.
Everything Happens On Time.
Cleaners dispatched, locks rekeyed, maintenance tickets resolved — the ground game that decides whether the next guest's welcome is real.
Book a consultationThe Problem
Cleaners ghost. Codes don't update. A burnt-out lightbulb at check-in becomes a 4-star review. Multi-property operators feel this acutely — every gap between bookings is a coordination problem with three vendors and one frustrated guest. Most software handles scheduling; few handle what happens when the schedule slips.
Hiring an in-house operations coordinator to chase this every day is the wrong cost shape for most portfolios. Full-time comp and benefits for a role that has dead hours between checkouts and surge minutes when a cleaner doesn't show. A 24/7 in-house dispatch desk is an order of magnitude beyond that. The right shape is shared coverage on a single dispatch surface with rules that fit your portfolio, your vendors, and your markets — not a generic playbook lifted from someone else's operation.
The CoHost Pro Approach
We treat field ops as a separate operational surface, not a feature inside the PMS. Dispatch rules, verification checklists, escalation paths — written once, tuned per property, monitored daily. When a cleaner doesn't confirm by 11am, someone knows before the next guest does. The cleaning vendors you already trust stay in place; we wire them into Turno or Properly where it helps and keep manual fallbacks where it doesn't. Smart-lock codes rotate on the check-in/check-out cadence, with emergency overrides routed through dispatch rather than left on a sticky note. Maintenance tickets carry vendor-side routing so a clogged sink doesn't sit in someone's text thread for forty-eight hours. Photo checklists close out every turnover so the guest-arrival quality gate is a real gate, not a hopeful assumption. The phone-staffed dispatch tree handles the surprise cancellation, the noise complaint, the lockout at 11pm — every one of those is a moment where the operator usually has to drop what they're doing. We absorb that interruption so the operator gets the morning back. Before they ask.
What's Included
- +Cleaner dispatch automation (Turno, Properly, manual fallbacks)
- +Turnover verification (photo checklists, completion attestation)
- +Smart-lock access management (RemoteLock, August, Schlage)
- +Maintenance ticketing with vendor-side routing
- +On-site escalation paths (24/7 phone, dispatch tree)
- +Guest-arrival quality gates (cleaning sign-off, supply check)
- +Inventory tracking (linens, consumables, towel counts)
- +Quarterly vendor performance review
How It Connects
Field operations sits downstream of the inbox and upstream of every guest's first impression. When a guest message in Unified Inbox escalates into an on-site issue — a broken lock, a heating outage, a noisy neighbor — the dispatch tree on this capability is what fires. Check-in messages sent through AI Guest Messaging are gated on the cleaning sign-off this capability produces; we don't push an arrival message until the turnover is verified, because a clean welcome is the entire promise.
The PMS-level scheduling foundation lives in OwnerRez Setup — reservation windows, gap nights, blocked dates. Vendor payouts that fall out of the maintenance and cleaning workflows roll into the trust ledger handled by Trust Accounting, so every receipt has a home and every owner statement reconciles. The whole engagement sits inside CoHost Pro Services — one team, one set of standards, one statement at the end of the month.
- +Unified Inbox — on-site issues escalated from inbox
- +AI Guest Messaging — check-in messages gated on cleaning sign-off
- +OwnerRez Setup — PMS-level scheduling foundation
- +Trust Accounting — vendor payouts roll into the trust ledger
- +All CoHost Pro services — how field ops sits inside the full engagement
Frequently Asked Questions
How is this different from Turno or Properly?
We use those tools as part of the layer; we own the rules and escalation logic. Turno handles scheduling; we handle what happens when scheduling breaks. The same answer applies to Properly and Resort Cleaning.
Do you provide cleaners?
No. We coordinate the cleaners you already work with, or help you source new ones in your market through our partner network. The operational rigor is the same regardless of vendor.
What happens when a vendor cancels?
Default playbook: 60-minute backup attempt, then operator alert with guest-side messaging prepared. Critical-window cancellations escalate immediately.
Smart-lock platforms supported?
RemoteLock, August, Schlage, Yale, Igloohome, Brivo. Per-property code rotation runs on the check-in/check-out cadence; emergency overrides are dispatch-routed.
24/7 coverage?
Yes. Field-side escalations route to a phone-staffed dispatch tree on the cadence we set with you. Most operators choose business-hours operator coverage with overnight escalation only.
The ground game, managed.
Setup inside the first thirty days, dispatch coverage on day one. The cost lands well below a full-time in-house operations coordinator and an order of magnitude below building a 24/7 dispatch desk in-house, because the work is shared across the portfolios we already cover.