IT Support for STR Operators
You've called your general IT provider about a channel sync failure between OwnerRez and Airbnb. They asked you to spell "OwnerRez." Then they asked what a channel sync was. Then they offered to reset your router.
That's the problem. General IT companies don't understand vacation rental technology. They've never configured a PMS. They've never troubleshot a pricing tool API. They don't know why your Airbnb calendar just stopped syncing, and they're going to charge you $150/hour to figure it out from scratch.
You need IT support from people who live in the vacation rental and short-term rental world. That's CoHost Pro.
This isn't fixing printers or resetting passwords. Vacation rental IT support is an entirely different category of work.
It's configuring your property management system so your listings, rates, and availability stay consistent across Airbnb, VRBO, Booking.com, and your direct booking site. It's making sure your channel manager doesn't create a double booking on a Saturday night when you have back-to-back guests. It's optimizing your dynamic pricing tool so you're capturing peak-season demand instead of leaving money on the table with stale rates.
It's keeping your smart locks programmed correctly when you add a new property to your portfolio. It's setting up automated guest messaging that sounds human, not robotic. It's handling the Airbnb API break at 11pm on a Friday when a guest can't get their check-in code and you're at dinner.
It's making sure your tax compliance tool is collecting the right percentage in the right jurisdiction. It's reconnecting your cleaning platform after a PMS update changed the webhook format. It's configuring owner reports that actually match the financial reality of your operation.
That's what STR technology management looks like day-to-day. It requires deep knowledge of 20+ platforms and how they interact with each other.
General IT providers are good at what they do: networks, servers, email, cybersecurity, hardware. But vacation rental technology is a specialized ecosystem that has nothing in common with traditional IT.
They don't know what OwnerRez is. They've never configured PriceLabs. They can't troubleshoot an Airbnb API rate-limiting issue. They've never seen a RemoteLock integration fail because the PMS pushed a timezone offset incorrectly.
They also charge hourly, which creates a terrible incentive structure. The longer it takes them to diagnose a problem they've never seen before, the more they bill you. A specialist who's seen the same issue fifty times fixes it in minutes.
And they're reactive. You call with a problem, they open a ticket, they get to it when they get to it. Meanwhile, your guest can't check in, or your pricing hasn't updated in three days, or your channel connection dropped and you've been invisible on VRBO for a week without knowing it.
We built CoHost Pro specifically to be the IT department that vacation rental and STR operators need but can't find anywhere else.
STR-exclusive expertise. Every person on our team works in the vacation rental ecosystem every day. We don't context-switch between fixing someone's email server and troubleshooting your PriceLabs configuration. This is all we do.
Revenue-aligned pricing. We work on a revenue-share model (5 to 8% of gross revenue), not hourly billing. That means we're incentivized to fix problems fast, prevent issues proactively, and optimize your stack for maximum performance. When your properties earn more, we earn more.
20+ platforms mastered. OwnerRez (we're a certified partner), PriceLabs, Turno, RemoteLock, Avalara MyLodgeTax, Rho, Proper Insurance, and every other tool in the professional vacation rental tech stack. We know them all. We know how they connect. We know where they break.
Proactive monitoring, not reactive tickets. We watch your integrations continuously. When a channel connection drops, we fix it before you notice. When a pricing sync fails, we catch it before it costs you a booking. Our operating philosophy is "before they ask," borrowed from the Japanese concept of omotenashi, or anticipatory hospitality.
A full technology team managing every platform in your stack. 24/7 monitoring. API break fixes. Platform updates. New property onboarding. Pricing optimization. Compliance configuration. Direct booking website management. Reporting and analytics.
All of it, managed by people who've seen every possible way vacation rental technology can fail, and who've built systems to prevent those failures from happening to you.
For the complete breakdown, check out our full services page.
CoHost Pro is the managed IT department for short-term rental and vacation rental operators worldwide. We build, manage, and optimize the entire technology stack so you can focus on hospitality. Revenue-share pricing means there are no large upfront costs, and our success is tied directly to yours.
We'll review your current tech stack, identify what's working, what's broken, and what's missing, and show you what professionally managed vacation rental IT support looks like for your specific operation.
Get a Free Technology Audit